Methods and limits
| Method | Min. deposit | Min. withdrawal | Withdrawal time |
|---|---|---|---|
| Interac | See cashier | See cashier | Fastest |
| MuchBetter | C$20 | C$20 | Up to 3 days |
| Skrill, Neteller | C$20 | C$20 | Up to 3 days |
| Jeton, MiFinity | C$20 | C$20 | Up to 3 days |
| Mastercard | C$20 | n/a | Deposit only |
| Paysafecard | C$15 | n/a | Deposit only |
| Neosurf, Cash2Code | C$20 | n/a | Deposit only |
| Litecoin, Dogecoin | C$20 | C$20 | Up to 3 days |
| Bitcoin | C$45 | C$90 | Up to 3 days |
| Bank transfer | n/a | C$20 | Up to 8 days |
No casino fees are reported. Your bank, wallet or the blockchain may still charge their own. No maximum withdrawal is published; VIP levels are said to come with higher limits, so lower levels likely have caps. Ask support before a large withdrawal.
Withdrawal timeline
- RequestChoose the amount and method in the cashier.
- PendingCleobetra reviews the request. This is where most of the waiting happens.
- KYC, first time onlyDocuments must be approved before the first payout. Reviews describe this as taking several days.
- SentE-wallets often within a day, crypto after network confirmations, bank transfer up to 8 days in total.
KYC documents
Expect to provide:
- government photo ID (passport or driver's licence),
- proof of address no older than three months (utility bill or bank statement),
- proof of payment method (screenshot of the e-wallet or the card with middle digits hidden),
- for larger amounts, possibly proof of source of funds.
Deadline
Documents reportedly have to be supplied within 30 days of the request. Upload them through your account only, never by email to an address you have not checked in the site's help centre.
Getting paid faster
- Verify your account before you play, not after you win.
- Withdraw to the same method you deposited with.
- Finish or forfeit any active bonus first.
- Use Interac or an e-wallet, not bank transfer.
- Do not cancel a pending withdrawal to keep playing.
A word on crypto
Crypto deposits are convenient, but the value can move while you play and while you wait for a payout. Bitcoin also has a higher minimum withdrawal of C$90. If you want predictable amounts, stick to Interac or an e-wallet in Canadian dollars.